Terms and Conditions
We value your trust. In order to honour that trust, Padhhigh adheres to ethical standards in gathering,
using, and safeguarding any information you provide.
Think and Learn Private Limited (operating under the brandname Padhhigh), is a leading edtech company,
incorporated in India, for imparting learning.
other associated applications, products, websites and services managed by the Company.
Website, Application, or services in connection with the Application, Website or products ('Services'), or
registrations with us through any modes or usage of any products including through SD cards, tablets or
other storage /transmitting device shall signify your acceptance of this Policy and your agreement to be
legally bound by the same.
If you do not agree with the terms of this Policy, do not use the Website, Application our products or avail
any of our Services.
User Provided Information
The Application /Website /Services /products obtains the information you provide when you download and register
for the Application or Services or products. When you register with us, you generally provide (a) your name,
age, email address, location, phone number, password and your ward's educational interests; (b)
transaction-related information, such as when you make purchases, respond to any offers, or download or use
applications from us; (c) information you provide us when you contact us for help; (d) information you enter
into our system when using the Application /Services /products, such as while asking doubts, participating in
discussions and taking tests. The said information collected from the users could be categorized as
“Personal Information”, “Sensitive Personal Information” and “Associated Information”. Personal Information,
Sensitive Personal Information and Associated Information (each as individually defined under this
Information Technology (Reasonable security practices and procedures and sensitive personal data or
information) Rules, 2011 (the “Data Protection Rules”)) shall collectively be referred to as 'Information'
in this Policy.
We may use the Information to contact you from time to time, to provide you with the Services, important
information, required notices and marketing promotions. We will ask you when we need more information that
personally identifies you (personal information) or allows us to contact you.
We will not differentiate between who is using the device to access the Application, Website or Services or
products, so long as the log in /access credentials match with yours. In order to make the best use of the
Application / Website /Services /products and enable your Information to be captured accurately on the
Application /Website /Services /products, it is essential that you have logged in using your own credentials.
We will, at all times, provide the option to you to not provide the Personal Information or Sensitive
Personal Information, which we seek from you. Further, you shall, at any time while using the
Application /Services /products, also have an option to withdraw your consent given earlier to us to use such
Personal Information or Sensitive Personal Information. Such withdrawal of the consent is required to be
sent in writing to us at the contact details provided in this Policy below. In such event, however, the
Company fully reserves the right not to allow further usage of the Application or provide any
Services /products thereunder to you.
Automatically Collected Information
In addition, the Application /products /Services may collect certain information automatically, including, but
not limited to, the type of mobile device you use, your mobile devices unique device ID, the IP address of
your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and
information about the way you use the Application /Services /products. As is true of most Mobile applications,
we also collect other relevant information as per the permissions that you provide.
We use an outside credit card processing company to bill you for goods and services. These companies do not
retain, share, store or use personally identifiable information for any other purpose.
Use of your Personal Information
We use the collected Information to analyse trends, to conduct research, to administer the
Application /Services and products, to learn about each user's learning patterns and movements around the
Application /Services and products and to gather demographic information and usage behaviour about our user
base as a whole. Aggregated and individual, anonymized and non-anonymized data may periodically be
transmitted to external service providers to help us improve the Application, products and our Services. We
will share your information with third parties only in the ways that are described below in this Policy.
We may use the individual data and behavior patterns combined with personal information to provide you with
personalized content, and better your learning objectives. Third parties provide certain services which we
may use to analyze the data and information to personalize, drive insights and help us better your
experience or reach out to you with more value added applications, products, information and services.
However, these third party companies do not have any independent right to share this information. We do not
sell, trade or rent your Information to any third party unless, we have been expressly authorized by you
either in writing or electronically to do so. We may at times provide aggregate statistics about our
customers, traffic patterns, and related site information to reputable third parties, however this
information when disclosed will be in an aggregate form and does not contain any of your Personally
Padhhigh will occasionally send email notices or contact you to communicate about our Services, products and
benefits, as they are considered an essential part of the Services /products you have chosen.
We may disclose Information:
as required by law, such as to comply with a subpoena, or similar legal process;
to enforce applicable ToU, including investigation of potential violations thereof;
when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the
safety of others, investigate fraud, address security or technical issues or respond to a government
with our trusted services providers who work on our behalf, do not have an independent use of the
information we disclose to them, and have agreed to adhere to the rules set forth in this Policy;
to protect against imminent harm to the rights, property or safety of the Application /Website / Think and
Learn Private Limited or its users or the public as required or permitted by law;
with third party service providers in order to personalize the Application /Website /Services /products for a
better user experience and to perform behavioural analysis;
Any portion of the Information containing personal data relating to minors provided by you shall be deemed
to be given with the consent of the minor's legal guardian. Such consent is deemed to be provided by your
registration with us.
Access to your Personal Information
We will provide you with the means to ensure that your Personal Information is correct and current. If you
have filled out a user profile, we will provide an obvious way for you to access and change your profile
from our Application /Services /Website /products. We adopt reasonable security measures to protect your
password from being exposed or disclosed to anyone.
We send cookies (small files containing a string of characters) to your computer, thereby uniquely
identifying your browser. Cookies are used to track your preferences, help you login faster, and aggregated
to determine user trends. This data is used to improve our offerings, such as providing more content in
areas of greater interest to a majority of users.
Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies
or to indicate when a cookie is being sent. Some of our features and services may not function properly if
your cookies are disabled.
We may present links in a format that enables us to keep track of whether these links have been followed. We
use this information to improve our customized content. Clicking on links may take you to sites outside our
domain. We are not responsible for the privacy practices of other web sites. We encourage our users to be
aware when they leave our site to read the privacy statements of each and every web site that collects
We may alert you by email or phone (through sms /call) to inform you about new service offerings or other
information which we feel might be useful for you.
When you use certain features on our website like the discussion forums and you post or share your personal
information such as comments, messages, files, photos, will be available to all users, and will be in the
public domain. All such sharing of information is done at your own risk. Please keep in mind that if you
disclose personal information in your profile or when posting on our forums this information may become
We are concerned about safeguarding the confidentiality of your Information. We provide physical,
electronic, and procedural safeguards to protect Information we process and maintain. For example, we limit
access to this Information to authorized employees only who need to know that information in order to
operate, develop or improve our Application /Services /products /Website. Please be aware that, although we
endeavor to provide reasonable security for information we process and maintain, no security system can
prevent all potential security breaches.
How Long Do We Retain User Data?
Currently, we plan to retain user data while an account is active and for at least three years afterward. We
may alter this practice according to legal and business requirements. For example, we may lengthen the
retention period for some data if needed to comply with law or voluntary codes of conduct. Unless otherwise
prohibited, we may shorten the retention period for some types of data if needed to free up storage space.
When you access our Website, our servers automatically record information that your browser sends whenever
you visit a website. These server logs may include information such as your web request, internet protocol
address, browser type, browser language, the date and time of your request and one or more cookies that may
uniquely identify your browser.
When you send an email or other communication to us, we may retain those communications in order to process
your inquiries, respond to your requests and improve our Services.
Changes to this Statement
advised to review this Policy regularly for any changes, as continued use is deemed approval of all changes.
We believe that, every user of our Application /Services /products /Website must be in a position to provide an
informed consent prior to providing any Information required for the use of the
Application /Services /products /Website. By registering with us , you are expressly consenting to our
collection, processing, storing, disclosing and handling of your information as set forth in this Policy now
and as amended by us. Processing, your information in any way, including, but not limited to, collecting,
storing, deleting, using, combining, sharing, transferring and disclosing information, all of which
activities will take place in India. If you reside outside India your information will be transferred,
processed and stored in accordance with the applicable data protection laws of India.
Our Grievance Officer shall undertake all reasonable efforts to address your grievances at the earliest
possible opportunity. You may contact us at:
Grievance Officer: Mr. Pravin Prakash
Address: 4 /1, Tower D, 2nd Floor, IBC Knowledge Park, Bannerghatta Main Road, Bangalore – 560029, Karnataka,
Reach out to us on support@Padhhigh.com, in case of any queries.